Privacy policy

Here at the Good Woof Company we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and store your information when you visit our website or make a purchase.

1. Information we collect

We may collect the following information when you interact with our website:

• Name and contact details (email address, delivery address, phone number)

• Payment and transaction details (processed securely via third-party providers such as Stripe or PayPal — we do not store or have access to your full payment information)

• Order history and preferences

• Website usage data (via cookies and analytics tools)

2. How we use your information

We use your information to:

• Process and fulfil your orders

• Communicate with you about your purchase or delivery

• Respond to enquiries or customer service requests

• Improve our website, products, and services

3. Sharing your information

We do not sell or rent your personal information. Your data is only shared with trusted third-party providers as needed to fulfil your order. This includes:

• Payment processing, via secure platforms such as Stripe or PayPal

• Order fulfilment and delivery, through services like Australia Post

• Website hosting and analytics, to ensure our site runs smoothly and efficiently

4. Data security

We take reasonable steps to protect your personal information and ensure it is not misused, lost, accessed, or disclosed without authorisation.

5. Cookies

Our website may use cookies to enhance functionality. You can manage cookies through your browser settings.

6. Your rights

You have the right to access, correct or request deletion of your personal information. Please contact us at contact@goodwoofcompany.com.au if you would like to make such a request.

7. Changes to this policy

We may update this Privacy Policy from time to time. The most current version will always be posted on our website.